For You

Support

Something not working, or a question we haven't answered? Write to us and a person will reply.

Our support address will be listed here before launch.

Please don't include a gift's message in your email. If it is about a specific link, the link itself is enough.

Questions

Do I need an iPhone Duo?

To make gifts and open them in person, yes. For You is designed for iPhone Duo, where opening the phone opens the box. The person you send a link to can use any phone or computer.

Does the person receiving it need the app?

No. A gift link opens in the web browser on their phone or computer. There is nothing to install and no account to make. If they have the app, the link opens there instead.

What does it cost?

The app is free with the Classic Crystal box, the solitaire ring and the heart pendant. Midnight Velvet is an optional one-time purchase in the app. Opening a gift is always free.

Who can see my message?

Gifts you open in person stay on your phone. When you send a link, the message is stored on our server so the link can open it, and anyone with the link can read it. Links can't be guessed, and they are kept out of search engines. The privacy policy has the details.

How long does a gift link last?

90 days. You can also take a link back from the app at any time, and it stops working right away.

Can I keep a gift and open it again?

Yes. Everything you make is saved on your phone, so you can replay it, change it or make a copy for someone else.

A gift link says it is no longer available.

Links last 90 days, and the person who sent it can take it back sooner. Ask them to send a new one.

The box doesn't open when I unfold my iPhone Duo.

Make sure the reveal is armed: tap “I'm ready” in the app, close the phone fully, then open it. If Reduce Motion is on, the reveal fades in instead of rising.

How do I restore Midnight Velvet on a new phone?

Open Settings in the app and tap Restore Purchases, signed in with the same Apple Account you used to buy it.

How do I get a refund?

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

Get the app

Designed for iPhone Duo. Gifts open on any phone or computer.

Coming soon to the App Store